Last Updated: [Insert Date]

Thank you for shopping with Stepcore. We aim to deliver your orders reliably and keep you informed throughout the shipping process.

1. Shipping Destinations

We offer international shipping to selected countries and regions.

Shipping availability depends on the destination, product restrictions, carrier coverage, and applicable laws.

Please check shipping availability at checkout or contact us at [Your Contact Email].

2. Order Processing Time

Orders are typically processed within [Insert Processing Time, e.g., 1–3 business days].

Processing times may be longer during holidays, sales, or periods of high demand.

Orders are not considered shipped until they have been handed over to the shipping carrier.

3. Estimated Delivery Times

Estimated delivery times:

• Domestic orders: [Insert Estimated Delivery Time, if applicable]

• International orders: [Insert Estimated Delivery Time]

• Remote destinations: Delivery may take longer.

Delivery estimates begin after order processing and are not guaranteed unless expressly stated.

Customs inspections, weather, carrier delays, public holidays, and other circumstances may affect delivery.

4. Shipping Charges

Shipping fees are calculated and displayed at checkout where available.

Charges may depend on the destination, package weight, dimensions, delivery method, and applicable services.

Any additional shipping fees will be communicated where reasonably possible.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges.

Unless explicitly stated otherwise at checkout or in your order confirmation, these charges are the customer's responsibility, subject to applicable law.

Customs requirements vary by country. Customers are responsible for providing accurate delivery and customs information.

6. Order Tracking

Where tracking is available, tracking details will be provided by email or through your order information.

Tracking updates may take [Insert Tracking Update Time] to appear after dispatch.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If you notice an error, contact us immediately at [Your Contact Email].

We cannot guarantee address changes after an order has been processed or shipped.

Additional costs resulting from incorrect or incomplete addresses may apply where legally permitted.

8. Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated delivery window, contact us at [Your Contact Email].

We will investigate with the shipping carrier and assist you.

If a shipment is confirmed lost or undelivered, we will provide an appropriate resolution under our policy and applicable law.

Nothing in this policy removes any mandatory delivery or consumer rights.

9. Damaged Packages

If your package arrives damaged, please contact us at [Your Contact Email] within [Insert Reporting Period].

Please include your order number and photographs of the packaging and item, if available.

We will review the issue and determine the appropriate next steps.

10. Contact Information

Store: Stepcore
Email: [Your Contact Email]
Business Address: [Your Business Address]
Website: [Your Store URL]